Responsible Gaming at qg99

1 Our Commitment to Safe Play

qg99 is Bangladesh's leading online casino and sports betting platform, and with that position comes a genuine responsibility to the thousands of players who trust us with their entertainment. Our Responsible Gaming programme is not a checkbox — it is a core part of how we operate. Every feature, policy, and tool on this page exists because we believe that protecting our players is as important as entertaining them.

We are committed to providing a gaming environment that is fair, transparent, and safe. This means giving every registered player easy access to spending controls, the ability to take breaks whenever they choose, and clear, honest guidance about the risks associated with gambling. We actively monitor account behaviour for signs of problematic play, and our support team is available around the clock to assist any player who reaches out for help.

Gambling at qg99 — whether on cricket markets, slot machines, live casino tables, or specialty games like Bingo Adventure and Star Fishing — is intended to be a leisure activity enjoyed within personal means. No player should ever wager money they cannot afford to lose, chase losses, or gamble to escape personal or financial difficulties.

2 Age Restriction — 18+ Only

qg99 operates strictly as an adults-only platform. Access to real-money gambling games, sports betting markets, and any other wagering feature on the Platform is available exclusively to individuals who are 18 years of age or older. This requirement is absolute and applies to every player in Bangladesh regardless of location, device, or payment method used.

At the point of registration, every new qg99 player is required to confirm that they are aged 18 or above. This declaration is followed by an identity verification process (KYC) during which players must submit a valid, government-issued identification document — such as a National ID card or passport — that confirms their date of birth. Accounts will not be permitted to make deposits or place wagers until age verification has been successfully completed.

Protecting Minors

qg99 takes its obligations to protect young people extremely seriously. In addition to our own verification processes, we strongly encourage parents and guardians who share devices with children to make use of parental control software. Widely available tools such as Net Nanny, Bark, and built-in device parental controls can be configured to restrict access to gambling websites.

If qg99 has reasonable grounds to suspect that a registered player may be under the age of 18, we will immediately suspend that account pending further identity verification. Any funds held in a suspended account will be retained during the investigation period. If the player is confirmed to be a minor, the account will be permanently closed and any deposits made will be handled in accordance with applicable law.

3 Deposit Limits

One of the most effective ways to maintain control over your gambling spending is to set a deposit limit on your account. qg99 allows every player to define the maximum amount of Bangladeshi Taka (BDT) they wish to deposit into their account over a chosen time period. Limits can be set for daily, weekly, or monthly intervals.

Deposit limits apply across all payment methods available on qg99, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Once a limit is reached, no further deposits will be processed until the selected period resets — regardless of which payment method is used. This prevents players from bypassing limits by switching between payment options.

Cooling-Off Periods for Limit Changes

To prevent impulsive decisions in the heat of a gaming session, qg99 applies mandatory cooling-off periods when a player requests an increase to their existing deposit or loss limit. A request to raise a daily limit, for example, will not take effect until 24 hours after the request is submitted. During this period, the original lower limit remains in force. Conversely, requests to decrease a limit take effect immediately, with no waiting period — we always prioritise making it easier for players to reduce their exposure.

4 Self-Exclusion

Self-exclusion is the strongest tool available to a player who feels that gambling is negatively affecting their life. When you self-exclude from qg99, your account is immediately suspended and you will be unable to log in, make deposits, or place bets for the duration of the exclusion period you select. During a self-exclusion period, any pending bonuses or promotional offers will also be cancelled.

qg99 offers the following self-exclusion options, available through your account settings or by contacting support:

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways. The first is through the Responsible Gaming section of your account settings — simply select your preferred exclusion period, confirm your identity, and the exclusion will take effect within minutes. The second method is to contact qg99 customer support directly at [email protected] with the subject line "Self-Exclusion Request". Our support team will process the request immediately, 24 hours a day, 7 days a week.

During a Self-Exclusion Period

Once self-exclusion is active, qg99 will take the following steps to support your decision:

• All marketing and promotional communications to your registered email and phone number will be suspended for the duration of the exclusion.
• Any active bets placed before the exclusion was activated will be settled normally; winnings will be credited to your account balance and held until the exclusion ends or, in the case of a permanent exclusion, returned to you via your registered payment method.
• qg99 will use reasonable technical measures to prevent your account from being accessed. However, players must also exercise personal responsibility — creating a new account during an active self-exclusion period is a breach of qg99's Terms & Conditions and will result in the immediate closure of the new account and forfeiture of any deposits made.

5 Time-Out & Reality Checks

A time-out is a short-term break tool designed for players who need a brief pause from gambling without committing to a long-term self-exclusion. Unlike self-exclusion, a time-out has a defined end date after which your account access is automatically restored. Time-outs are ideal for players who feel they are playing too frequently or spending more time than intended on the platform.

Available Time-Out Periods

• 24 Hours — A brief reset period. Your account will be inaccessible until 24 hours after the time-out is activated.
• 48 Hours — A two-day break, useful after an extended playing session.
• 7 Days — A one-week pause to allow you to step back and reassess your gambling habits.
• 30 Days — A month-long time-out that provides a meaningful break without the permanence of self-exclusion.

Time-outs take effect immediately upon activation and cannot be shortened or reversed once they have been set. To activate a time-out, navigate to Account Settings > Responsible Gaming, or contact our support team.

Reality Checks

qg99's reality check feature sends you a periodic notification while you are actively playing on the platform. Each notification displays your current session duration and total net spend for that session in BDT (৳), giving you a clear, factual snapshot of your activity. You can configure reality check intervals in your account settings — available intervals are every 15 minutes, 30 minutes, or 60 minutes.

When a reality check notification appears, you have the option to continue playing or to end your session. This moment of pause is designed to interrupt the natural flow of prolonged gaming and encourage you to make a conscious decision about whether to continue.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. qg99 wants every player to be aware of the behavioural patterns and emotional signals that may indicate gambling has shifted from entertainment to a harmful compulsion. The following warning signs are commonly associated with problematic gambling behaviour.

Recognising one or more of these signs in yourself — or in someone you care about — is an important first step. It does not mean a problem is irreversible. With the right tools and support, most people who address problem gambling early are able to regain control. qg99's support team is available 24/7 to help you take that first step.

7 Self-Assessment

The following self-assessment questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or consider activating a self-exclusion or time-out on your account.

If several of these questions resonated with you, please reach out to qg99 support at [email protected]. Our team will treat your message with complete confidentiality and help you choose the most appropriate protective tool for your situation — whether that is a deposit limit, a time-out, or a full self-exclusion.

8 Getting Help & External Support

If you believe that gambling has become a problem for you or someone you know, seeking help early makes a significant difference. qg99's support team is your first point of contact — we can activate any of the responsible gaming tools described on this page immediately, and we can point you toward additional resources.

Contact qg99 Support

The fastest way to get help from qg99 is to email our dedicated support team. When reaching out, please include your registered username and a brief description of your concern so we can respond as efficiently as possible.

• Email: [email protected] — available 24 hours a day, 7 days a week, including Eid, public holidays, and national events.
• Response time: Our team aims to respond to all Responsible Gaming requests within one hour during peak hours and within three hours at other times.
• Confidentiality: All Responsible Gaming communications are handled with strict confidentiality. Your personal details and the nature of your request will never be shared with third parties.

Tips for Maintaining Healthy Gambling Habits

Beyond the formal tools qg99 provides, the following practical habits can help you keep gambling enjoyable and within healthy boundaries:

• Set a strict entertainment budget in BDT before each session and treat it as a leisure expense — like a cinema ticket or a meal out.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol.
• Take regular breaks during play — step away from the screen at least once every hour.
• Balance gambling with other hobbies and social activities so it never becomes your primary source of entertainment or social interaction.
• Keep track of your wins and losses accurately over time. Most players who track their activity honestly find they spend more than they realise.
• Never view gambling as a way to earn income or solve financial problems. The house always maintains a mathematical edge over the long run.
• Talk openly with someone you trust about your gambling — isolation is one of the key factors that allows problem gambling to escalate.

Remember: gambling is meant to be fun. If it stops feeling that way, that is your signal to pause, use our tools, and seek support. qg99 will always be here to help you make that call — no questions asked, no judgement passed. 18+ Only. Play responsibly.