About Us — qg99 Bangladesh's Premier Online Casino

Our Story

qg99 was founded by a group of seasoned iGaming professionals and technology entrepreneurs who had one thing in common: a deep understanding of the Bangladeshi market and a genuine belief that local players deserved a better online gaming experience than what was available. The founding team had collectively spent more than a decade working with international gaming operators, payment infrastructure providers, and software studios before channelling that expertise into building qg99 from the ground up.

The earliest version of qg99 launched with a focused catalogue of slots and a single live cricket betting market. The response from players in Dhaka and Chittagong was immediate and enthusiastic. Within the first three months, the platform had attracted tens of thousands of registered accounts, the overwhelming majority from mobile users accessing qg99 through Chrome on Android. That early validation confirmed the founding team's core hypothesis: Bangladeshi players were hungry for a platform that combined international game quality with local payment convenience and a genuinely responsive customer support team.

Since those early days, qg99 has grown into Bangladesh's most recognised online casino and sports betting destination. The platform now hosts over 1,200 games from world-class studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe, alongside comprehensive cricket betting markets covering the BPL, T20 World Cup, IPL, and Bangladesh national team fixtures. Every major feature on qg99 — from the bKash instant deposit flow to the Bangla-friendly customer support experience — was designed and built with the Bangladeshi player at the centre.

2021

Year Founded

1,200+

Games Available

50,000+

Registered Players

৳500

Minimum Deposit

Mission & Values

Everything qg99 builds and every decision the team makes flows from a clear mission and a set of values that have remained constant since day one.

Our Mission

qg99's mission is to provide every Bangladeshi player — from a first-time casino visitor in Rangpur to a seasoned sports bettor in Dhaka's Motijheel district — with a safe, fair, and genuinely entertaining online gaming environment that matches the quality of the world's best platforms while remaining rooted in the local context of Bangladesh.

That mission has three components. First, accessibility: qg99 must be reachable by anyone in Bangladesh with a smartphone and a mobile data connection, with instant deposits and withdrawals via the payment methods Bangladeshis already use — bKash, Nagad, Rocket, and Upay. Second, quality: the games, odds, and live casino experiences on qg99 must compete with any international platform. Third, integrity: every player on qg99 must be able to trust that outcomes are fair, funds are secure, and the platform treats them honestly.

These three pillars — accessibility, quality, and integrity — are not aspirational statements. They are the practical criteria against which every product decision at qg99 is evaluated before it ships.

Our Promise

qg99 will never compromise on player security, fair play certification, or responsible gaming safeguards — regardless of commercial pressure. These are non-negotiable commitments to every player on the platform.

256-bit

SSL Encryption

RNG

Certified Fair Play

24 hrs

Max Withdrawal Processing

Core Values

01

Player-First Design

Every feature on qg99 is built around how Bangladeshi players actually behave — on mobile, on slower connections, with local payment preferences. The platform is not adapted from a desktop-first international product; it was designed mobile-first from the very beginning with the Bangladeshi user experience as the primary constraint.

02

Transparency & Honesty

qg99 publishes clear terms for all bonuses, does not hide fees, and communicates honestly with players when things go wrong. Wagering requirements, withdrawal limits, and game RTPs are presented plainly so players can make informed decisions. There are no hidden conditions buried in fine print.

03

Responsible Gaming Leadership

qg99 takes its duty of care seriously. The platform provides deposit limit tools, session time controls, self-exclusion options, and a trained support team equipped to assist players who may be experiencing gambling-related difficulties. Responsible gaming is not a compliance checkbox at qg99 — it is a genuine operational priority. 18+

04

Continuous Improvement

qg99 releases platform updates on a regular cycle based on player feedback, technical performance data, and emerging industry best practices. The product team reviews player support tickets weekly to identify recurring pain points and address them in upcoming releases. The platform players use today is meaningfully better than the one that launched — and it will continue to improve.

What We Offer

qg99 brings together every major category of online gaming under one roof — all accessible with a single account and a single bKash or Nagad wallet.

Game Providers on qg99

Pragmatic Play Evolution Gaming NetEnt Microgaming Spribe Ezugi Play'n GO Hacksaw Gaming Nolimit City Red Tiger Relax Gaming Yggdrasil

Sports Markets Covered

Cricket — BPL Cricket — IPL T20 World Cup ICC Championships Football — EPL Football — La Liga FIFA World Cup Kabaddi Tennis — Grand Slams Basketball — NBA

Why Choose qg99

qg99 is built differently from generic international platforms. Here is what sets us apart for players across Bangladesh.

Built for Mobile Bangladesh

qg99 was designed mobile-first from the ground up. The platform loads in under 3 seconds on a standard 4G connection, the interface scales cleanly on all screen sizes from budget Android handsets to flagship devices, and the PWA installation feature means players can use qg99 like a native app without any download. Over 90% of qg99's active players in Dhaka, Chittagong, and Sylhet access the platform exclusively via smartphone.

Instant bKash & Nagad Payments

Deposits via bKash and Nagad settle in under 60 seconds. Withdrawals back to bKash or Nagad are processed within 90 seconds of approval. qg99 maintains dedicated liquidity reserves for instant mobile money transactions so players are never kept waiting for their winnings. There are no third-party payment delays or manual review queues for standard bKash and Nagad transactions under ৳50,000.

Bank-Grade Security

All data transmitted between players and qg99 is protected by 256-bit SSL encryption — the same standard used by major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank. Account security is further strengthened by optional two-factor authentication via SMS. The qg99 platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can affect players.

Generous Bonus Programme

New players at qg99 are welcomed with a tiered bonus offer covering the first three deposits. Regular players benefit from weekly reload bonuses, free spins on new slot releases, and cashback on live casino losses. VIP players — classified across Bronze, Silver, Gold, Platinum, and Diamond tiers — receive personalised bonuses, higher withdrawal limits, and a dedicated account manager available via live chat and WhatsApp.

24/7 Customer Support

qg99's customer support team is available around the clock via live chat and email at [email protected]. Support agents are trained on all aspects of the platform — from deposit and withdrawal queries to bonus wagering calculations and technical troubleshooting. First-response time via live chat averages under 90 seconds during peak hours. Email queries receive a substantive response within 2 hours during standard hours (8am–midnight BST).

Best Cricket Odds in Bangladesh

qg99's sportsbook team monitors odds movements across all major cricket markets in real time and adjusts lines to remain competitive. For BPL matches featuring Dhaka Capitals, Chattogram Challengers, and Comilla Victorians, qg99 consistently offers some of the most competitive prices available to Bangladeshi players. Live in-play markets are available for all BPL and international cricket fixtures, with markets updated ball-by-ball throughout the match.

Our Team

qg99 is run by a dedicated team of iGaming professionals, technology engineers, and Bangladesh market specialists who share a common passion for delivering an exceptional player experience.

👨‍💼

Arif Rahman

Chief Executive Officer

Arif brings over 12 years of experience in digital payments and fintech across South Asia. His background at two of Bangladesh's leading mobile financial service providers gives qg99 an unmatched understanding of how Bangladeshi users interact with digital money — directly informing the platform's seamless bKash and Nagad integration.

👩‍💻

Nadia Sultana

Chief Technology Officer

Nadia leads qg99's engineering team with a focus on mobile performance, platform reliability, and security architecture. She previously engineered high-availability systems for a Maltese iGaming operator before returning to Bangladesh to help build qg99's technology foundation. Her team is responsible for qg99's sub-3-second mobile load times and 99.98% platform uptime record.

👨‍🎨

Sabbir Hossain

Head of Product

Sabbir oversees qg99's product roadmap, user experience design, and game catalogue curation. A lifelong cricket fan from Chittagong, he leads the sports betting product with a player's perspective — ensuring that BPL markets, live score integration, and in-play betting interfaces meet the expectations of Bangladesh's most knowledgeable cricket bettors.

👩‍⚖️

Farida Begum

Head of Compliance & RG

Farida manages qg99's compliance framework and responsible gaming programme. She ensures that qg99's age verification, KYC, anti-fraud, and responsible gaming tools meet the highest international standards. Her team is the operational backbone of qg99's commitment to player protection — reviewing every self-exclusion request, deposit limit adjustment, and safeguarding concern with care and urgency. 18+

Our Milestones

From a small team with a big vision to Bangladesh's most trusted online gaming platform — here is the qg99 journey so far.

2021 — Q1

qg99 Founded

The founding team incorporates qg99 and begins development of the core platform infrastructure, with a focus on mobile-first architecture and bKash payment integration as the primary day-one features.

2021 — Q3

Platform Launch

qg99 goes live with 200 slot titles and the first BPL cricket betting market. The platform attracts 5,000 registered accounts in the first month — almost entirely through word -of-mouth among cricket fans in Dhaka and Chittagong.

2022 — Q1

Live Casino Goes Live

qg99 launches its live casino lobby powered by Evolution Gaming and Ezugi, adding real-dealer baccarat, roulette, and blackjack tables accessible from ৳50 per hand. Registered accounts surpass 15,000 within weeks of the live casino launch.

2022 — Q3

Nagad & Rocket Integration

qg99 adds Nagad and Rocket as deposit and withdrawal channels alongside the existing bKash integration, expanding payment accessibility to millions of additional Bangladeshi players who rely on these MFS providers as their primary digital wallets.

2023 — Q2

Crash Games Category Launched

Aviator by Spribe is added to the qg99 catalogue and immediately becomes one of the top-five most played titles on the platform, validating strong Bangladeshi player appetite for provably-fair crash game mechanics.

2024 — Q1

50,000 Active Players

qg99 crosses 50,000 registered and active accounts, with players present in all eight divisions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. The VIP programme is formally launched with five tiers.

2025 — Ongoing

Bingo Adventure & Star Fishing

qg99 diversifies the game catalogue with Bingo Adventure and Star Fishing, targeting players who prefer arcade and social gaming formats alongside traditional casino and sports betting products. The platform now hosts over 1,200 titles across all categories.

Platform Growth

1,200+

Games

50K+

Players

12+

Game Studios

99.98%

Uptime

Player Reach Across Bangladesh

qg99 has active players in every division and major city across Bangladesh. The platform is particularly popular in urban centres where smartphone penetration and mobile data adoption are highest, but has seen rapid growth in secondary cities including Comilla, Narayanganj, Gazipur, Bogra, and Jessore as 4G coverage expands.

Dhaka Chittagong Sylhet Khulna Rajshahi Barisal Rangpur Mymensingh Cox's Bazar Comilla Narayanganj Gazipur

Looking Ahead

qg99's product roadmap for 2025 and beyond includes several significant enhancements. The team is developing an enhanced live sportsbook interface optimised for in-play cricket betting with sub-second odds updates, a revamped VIP rewards dashboard with personalised bonus recommendations, and an expanded virtual sports catalogue covering football, basketball, and tennis simulations.

Seasonal promotions tied to culturally significant moments — including Pohela Boishakh, Eid, Durga Puja, and Victory Day — are planned throughout the year, offering players time-limited bonuses and prize pool tournaments that celebrate Bangladesh's rich cultural calendar. qg99's commitment to the Bangladeshi player community extends well beyond the platform itself.

Responsible Gaming

qg99 is committed to maintaining a safe gaming environment for all players. Gambling is entertainment — and qg99 provides a full suite of tools to help players keep it that way. 18+

Deposit Limits

Players can set daily, weekly, or monthly deposit limits from the Account Settings panel. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. Decreasing a limit takes effect instantly. qg99 encourages all players to set a deposit limit that reflects their entertainment budget before they start playing.

Session Time Controls

Players can set a session time limit that automatically logs them out of the platform after a specified duration — from 30 minutes to 8 hours. A notification appears 10 minutes before the session limit is reached, giving players advance warning. Session time limits are a proven responsible gaming tool for players who find it easy to lose track of time while playing.

Self-Exclusion

Any player who feels their gambling is becoming problematic can activate self-exclusion from the Responsible Gaming section of their account. Self-exclusion periods are available from 30 days to permanent. During self-exclusion, the account is suspended and the player cannot log in, deposit, or wager. Self-exclusion requests are processed immediately and cannot be reversed before the exclusion period expires.

Reality Checks

Players can enable periodic reality check notifications that display how long they have been playing and how much they have wagered during the current session. Reality checks can be set to trigger every 15, 30, or 60 minutes. The notification prompts the player to decide whether to continue or end their session, providing a natural pause point that supports mindful gaming habits.

Age Verification

qg99 strictly enforces an 18+ age restriction. All accounts undergo identity and age verification as part of the KYC process before withdrawals are permitted. Players who are found to be under 18 will have their account permanently closed and any deposits returned. qg99 does not accept players below the legal adult age of 18 under any circumstances. 18+

Support & Referrals

If you are concerned about your gambling behaviour or that of someone close to you, qg99's trained support team is available 24/7 to listen and provide guidance. Our responsible gaming team can assist with setting up protective tools, processing self-exclusion requests, or simply providing a confidential conversation about your situation. Reach us at [email protected] at any time.

Gambling should always be a form of entertainment, not a financial strategy.

Never bet more than you can comfortably afford to lose. If gambling stops being fun, or if you find yourself chasing losses, increasing bet sizes under financial pressure, or hiding your gambling from friends and family, please reach out to qg99 support or take a break using our self-exclusion tool. You are always in control at qg99 — and we are here to help you stay that way.

18+

Adults only. Play responsibly.

Contact Us

Have a question about qg99, your account, a payment, or a game? Our support team is ready to help around the clock.

Email Support

For non-urgent queries, account documentation, KYC submissions, and detailed complaint investigations, contact the qg99 team by email. Our support agents aim to provide a substantive response within 2 hours during standard hours (8am–midnight BST, UTC+6).

Email: [email protected]

Live Chat

For immediate assistance with deposits, withdrawals, bonus queries, and technical issues, use the live chat widget available on every page of the qg99 platform once you are logged in. Average first-response time is under 90 seconds during peak hours. Live chat is staffed 24 hours a day, 7 days a week, 365 days a year including Eid and all public holidays.

Help Centre

Before contacting support, many players find the answer they need in qg99's comprehensive FAQ section. The FAQ covers account registration and verification, deposit and withdrawal processes for bKash, Nagad, Rocket, and Upay, bonus terms and wagering requirements, game rules, and responsible gaming tools. Visit the FAQ for instant self-service answers at any time.

About qg99 — Bangladesh's Premier Online Casino & Betting Platform