Privacy Policy — qg99 Online Casino

1 Introduction

This Privacy Policy ("Policy") describes how qg99 ("qg99", "We", "Us", "Our") collects, processes, stores, and protects personal data relating to individuals ("You", "Player", "User") who access or use the qg99 online casino and sports betting platform, available at qg99.bio and all associated interfaces (collectively, the "Platform").

qg99 is committed to protecting your personal data and respecting your privacy. This Policy has been written in plain, accessible English so that every player — regardless of technical background — can understand exactly how their information is handled. We encourage you to read this Policy carefully before registering an account or making use of any feature on the Platform.

By creating an account, accessing the Platform, or submitting any personal data to qg99, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request deletion of your data.

This Policy applies to all players accessing qg99 from Bangladesh, including those transacting in Bangladeshi Taka (BDT) using local payment methods such as bKash, Nagad, Rocket, and Upay. It also applies to all data collected via our website, mobile-optimised interface, live chat support system, and any email communications between you and qg99.

Relationship to Other qg99 Policies

This Privacy Policy forms part of the overall qg99 legal framework, which also includes the Terms & Conditions and the Responsible Gaming Policy. Where any conflict exists between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail. For all other matters, the Terms & Conditions govern.

2 Data We Collect

qg99 collects personal data from players through several distinct channels: directly from you when you register or use the Platform, automatically through technical systems as you interact with the Platform, and in limited cases from trusted third-party sources for identity and fraud verification purposes.

Data You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., National ID card, passport).
• Contact data: Email address, mobile phone number (including bKash/Nagad-registered numbers), and residential address (city/district within Bangladesh).
• Financial data: Payment method identifiers (e.g., bKash wallet number, Nagad account number, bank account details), transaction history, deposit and withdrawal amounts in BDT (৳), and source-of-funds documentation where required for compliance.
• Account credentials: Username and encrypted password. qg99 never stores passwords in plain text — all credentials are hashed using industry-standard cryptographic algorithms.
• Communications data: Records of any messages, emails, live chat transcripts, or support tickets you send to qg99.
• Responsible gaming data: Any deposit limits, session limits, self-exclusion requests, or reality-check preferences you set on your account.

Data Collected Automatically

When you access the Platform, our technical systems automatically collect certain data about your device and browsing behaviour. This data is collected to ensure platform security, detect fraud, and improve the user experience:

• IP address and approximate geographic location (country/city level).
• Device type, operating system version, and browser type and version.
• Session data: pages visited, time spent on each page, game sessions initiated, bets placed, and game outcomes.
• Cookie identifiers and similar tracking technologies (see Section 4 — Cookies & Tracking).
• Referral source data (e.g., the URL from which you arrived at qg99.bio).

Data from Third Parties

In limited circumstances, qg99 may receive personal data about you from third-party sources as part of our identity verification and fraud prevention obligations:

• Identity verification providers who validate the authenticity of documents submitted during KYC.
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) who confirm transaction completion and flag suspicious activity.
• Fraud prevention and anti-money-laundering (AML) databases used to screen player accounts against known risk indicators.

3 How We Use Your Data

qg99 processes your personal data only for lawful, specified, and legitimate purposes. The table below summarises the primary purposes for which we use your data, the legal basis for each purpose, and the categories of data involved:

Marketing Communications

qg99 may send you promotional emails, SMS notifications via your registered mobile number, or in-platform messages about new games, bonuses, seasonal promotions (such as Eid or Pohela Boishakh special offers), and platform updates. You will only receive direct marketing communications if you have given explicit consent to receive them at the time of registration or via your account preferences. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.

Automated Decision-Making

qg99 uses automated systems to assess fraud risk, detect unusual betting patterns, and flag accounts for review. These systems process account and transaction data to generate risk scores. Where an automated decision results in a material action — such as account suspension or withdrawal hold — you have the right to request human review of that decision. Contact [email protected] to exercise this right.

4 Cookies & Tracking

qg99 uses cookies and similar tracking technologies (collectively "Cookies") to operate the Platform effectively, personalise your experience, and gather analytics data. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies are widely used across the internet and are not inherently harmful to your device or data.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language preferences, and enable secure navigation between pages. These cookies cannot be disabled without impairing the Platform's core functionality.
• Functional Cookies: These cookies remember your preferences and personalisation choices — such as your preferred game categories, deposit method, and responsible gaming settings — to provide a more tailored experience on your next visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the Platform (e.g., which games are most popular, typical session lengths). This data helps qg99 improve the Platform's design and performance. qg99 uses internal analytics only; no data is shared with external advertising networks.
• Security Cookies: These cookies support qg99's fraud detection systems by identifying unusual session behaviour, detecting bot activity, and flagging simultaneous logins from geographically distant IP addresses.

Managing Your Cookie Preferences

You can control cookie storage through your browser settings. Most browsers allow you to block or delete cookies, restrict cookies to specific sites, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. Instructions for managing cookies in the most commonly used browsers are available on the browser's official support pages.

5 Data Sharing

qg99 does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Technology Partners

qg99 works with a carefully selected group of third-party service providers who assist in operating the Platform. These providers are contractually bound to process your data only on qg99's instructions, for the specific purpose for which it was shared, and in accordance with applicable data protection standards. Categories of service providers include:

• Payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — who process your deposit and withdrawal transactions.
• Identity verification and KYC providers who validate player identity documents and confirm age eligibility.
• Game technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who deliver game software to the Platform. These providers may receive anonymised session identifiers for the purpose of maintaining game integrity and resolving game-related disputes.
• Cloud infrastructure and hosting providers who supply the servers and data storage systems that power qg99.bio.
• Customer support platform providers who host the live chat and ticketing systems used by our support team.

Legal and Regulatory Disclosures

qg99 may be required to disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of qg99, our players, or the public. In such cases, qg99 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.

Business Transfers

In the event that qg99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data held by qg99 may form part of the transferred assets. In such circumstances, qg99 will notify affected players prior to their data being transferred to a new entity, and will ensure that the receiving entity is bound by data protection obligations no less stringent than those in this Policy.

6 Data Retention

qg99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods applied to different categories of data are set out below.

Once a retention period has expired, qg99 will securely delete or irreversibly anonymise the relevant data in accordance with its internal data disposal procedures. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

Account Closure and Data Retention

Closing your qg99 account does not result in the immediate deletion of all your personal data. Certain categories of data — particularly financial records and KYC documents — are subject to mandatory retention periods under applicable law, which continue to apply after account closure. qg99 will inform you of the applicable retention period when processing your account closure request.

7 Your Rights

As a player whose personal data is processed by qg99, you hold a number of data protection rights. qg99 is committed to facilitating the exercise of these rights promptly and without undue difficulty. The rights available to you are described below.

• Right of Access: You have the right to request a copy of all personal data that qg99 holds about you, together with information about how it is being used. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If any personal data held by qg99 about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., updating your contact email) can be made directly via your account settings. More significant corrections (e.g., legal name changes) require documentary evidence and must be submitted to our support team.
• Right to Erasure ("Right to be Forgotten"): You may request that qg99 delete your personal data. This right is subject to certain exceptions — particularly where retention is required by law (e.g., AML and financial record-keeping obligations). Where full deletion is not immediately possible due to legal retention requirements, qg99 will suppress active use of your data and delete it as soon as the retention period has expired.
• Right to Restriction of Processing: You may request that qg99 restrict processing of your data in specific circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing pending verification of legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON), and to request that it be transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on qg99's legitimate interests. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time, without providing any justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right Not to be Subject to Automated Decisions: Where qg99 makes decisions about your account using solely automated processing — and those decisions have a significant effect on you — you have the right to request human review of that decision.

8 Contact & DPO

qg99 takes its privacy obligations seriously and has designated a Data Protection point of contact to oversee compliance with this Privacy Policy and applicable data protection standards. If you have any questions, concerns, or complaints about how qg99 processes your personal data, we encourage you to contact us directly in the first instance so that we can resolve the matter promptly.

How to Contact Us

All privacy-related enquiries, data rights requests, and complaints should be addressed to:

qg99 commits to acknowledging all privacy-related enquiries within 48 hours of receipt. Complex requests — such as Subject Access Requests or erasure requests involving legal retention considerations — will receive a full response within 30 calendar days.

Updates to This Privacy Policy

qg99 reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made to this Policy, qg99 will notify active players via the email address registered on their account and by displaying a prominent notice on the Platform for at least 14 days following the update. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Continued use of the Platform following notification of changes to this Policy constitutes your acceptance of the revised terms.

Players who do not accept the revised Privacy Policy should contact qg99 to request account closure and data handling in accordance with the applicable retention schedules described in Section 6.